What is your shipping method?
We ship out via USPS Postal Service. All orders are processed within 48 hours and shipped out. You will receive an email upon shipment and can expect the item(s) to arrive in 4-5 business days (continental US). If you need overnight shipping, please email us.
What types of payment do you take?
We accept Visa, Mastercard, American Express, and Discover, in addition to a Paypal option on website orders. Our site is fully secure. We use a secure card processing company when processing your credit card payment and that information will never be shared.
We can also accept payments over the phone for Facebook goods (Fayetteville – 479.966.4610).
Do you charge sales tax?
Sales tax is charged to Arkansas residents only.
Do you gift wrap or sell gift cards?
You can send an online purchase as a gift – in fact, we’ll even wrap it! Just make a note in your order and we'll make sure this is done!
We also have gift cards available for purchase in increments of $10, $25, and $50. The shipping for these is $1.
When you place an online order with us, we request your name, billing address, shipping address, credit card number and expiration date, and email address. We consider this information to be private and we do no save it, except for email (unless otherwise requested). We use the email information for notifying you of products or special offers that may be of interest to you (you can opt out of this). We do not share your private information with anyone.
In-store Purchases: Exchange or Store Credit only on in-store purchases. Items purchased in-store may be exchanged or a store credit will be issued if the item has not been worn, original tags attached, and presented with original receipt.
Web Purchases: We are certain that you will love your purchase(s), but in the event an item doesn’t work out, The Mustache will be glad to accept your unworn and unwashed or defective merchandise for an exchange up to 15 days from purchase. An online purchase can also be returned at the Fayetteville, AR location.
Returns will usually be processed within five (5) days of receipt and a confirmation e-mail will be sent to notify you that your return/exchange is in process. We can either 1)issue a gift card for you to use online at a later date, or 2) send you a new size or item from our online shop or Facebook page.
Return Contact: firstname.lastname@example.org
Returning a Gift
Exchange or Store Credit only on gifts. If you receive a gift from a The Mustache Goods and Wears store or website, the purchase location will be on the gift receipt; if you do not have a receipt, you can take the gift (in original/new condition with original tags) to the nearest location for exchange/store credit. A gift card will be issued for the amount of purchase. We appreciate having the original receipt or original gift receipt included in order to receive credit – if the item is missing original tags, we have the right to refuse return.
Where do I make returns?
We appreciate returns going to the originating shop.
Where do I mail a website return?
The Mustache Goods & Wears
15 S. Block, Suite 105
Fayetteville, AR 72701
For all other Information email: